Build Practical HR or Customer Service Skills. Become More Employable in 4 Weeks.
Join a practical, beginner-friendly professional training program designed for graduates, NYSC members, working professionals, and career transitioners who want to build relevant workplace skills and position themselves for better opportunities.
Choose Your Career Path
Build practical customer service and relationship-management skills for customer-facing and client-support roles.
Gain foundational HR, recruitment, and people-management skills for entry-level HR and career-transition opportunities.
Are You Ready to Move Beyond Just Having a Degree?
Many professionals and career starters struggle to secure good opportunities not because they are unintelligent, but because they lack practical workplace knowledge, relevant experience, and the confidence to demonstrate what they can do.
You may be experiencing one or more of these challenges:
- You want to start a career but do not know where to begin.
- You have applied for jobs without getting positive responses.
- You want to transition into HR or a customer-facing role.
- You understand the theory but lack practical experience.
- You want to strengthen your CV and professional profile.
- You need a structured learning path that prepares you for the workplace.
OPTION 1: CRM & CUSTOMER SERVICE SPECIALIST
This program is ideal for anyone interested in customer service, client management, customer success, front-desk operations, telesales, account management, or other customer-facing roles.
What You Will Learn
Customer Service Fundamentals
- Understanding customer service and customer experience
- Customer expectations in modern businesses
- Professionalism in customer-facing roles
- Understanding the customer journey
Professional Customer Communication
- Verbal and written communication
- Telephone, email, and WhatsApp etiquette
- Active listening
- Emotional intelligence
- Professional response writing
Complaint Handling
- Understanding customer complaints
- Managing difficult customers
- Conflict resolution
- Service recovery
- Turning negative experiences into positive outcomes
CRM Tools and Operations
- Introduction to CRM software
- Managing customer records
- Lead tracking and follow-up
- Customer data management
- Sales pipeline basics
- CRM reporting and documentation
Customer Retention Strategies
- Relationship-building techniques
- Customer loyalty
- Follow-up systems
- Retention and re-engagement
- Upselling and cross-selling fundamentals
Workplace Readiness
- Customer-service career opportunities
- CV positioning
- Interview preparation
- Professional conduct
- Transitioning into customer-facing roles
Possible Career Paths
- Customer Service Representative
- Customer Support Officer
- CRM Officer
- Customer Success Associate
- Front Desk Officer
- Client Relationship Officer
- Telesales Representative
- Account Support Executive
OPTION 2: HUMAN RESOURCE MANAGEMENT PROFESSIONAL
This program is ideal for graduates, administrative professionals, career transitioners, and aspiring HR practitioners who want to build practical knowledge of recruitment and HR operations.
What You Will Learn
Introduction to Human Resource Management
- The role of HR in an organisation
- Major HR functions
- The employee lifecycle
- Organisational structure
- Workplace ethics and professional conduct
Recruitment and Talent Acquisition
- Understanding the recruitment process
- Job analysis and job descriptions
- Candidate sourcing
- CV screening and shortlisting
- Interview coordination
- Candidate assessment fundamentals
Employee Onboarding
- Preparing for new employees
- Onboarding processes
- Employee documentation
- Orientation and integration
- Creating onboarding checklists
HR Operations
- Employee records management
- Attendance and leave administration
- HR documentation
- Workplace policies
- Employee communication
- Basic employee-relations processes
Performance Management
- Understanding performance management
- Goal setting
- Key performance indicators
- Performance reviews
- Employee feedback
- Engagement fundamentals
HR Tools and Career Development
- Introduction to HRIS software
- HR reporting and documentation
- Digital HR tools
- HR career paths
- CV preparation
- Interview readiness
Possible Career Paths
- HR Assistant
- Recruitment Assistant
- Talent Acquisition Intern
- HR Operations Assistant
- Administrative and HR Officer
- People Operations Assistant
- Employee Experience Assistant
Program at a Glance
📅 Duration: 4 Weeks
🗓 Class Days: Weekends
🕖 Time: 7:00 PM – 9:00 PM (WAT)
💻 Delivery: Live Online Classes
What You'll Get
💻 Live Virtual Classes
📚 Practical Learning Materials (pptx, PDF)
👨💼 Industry Facilitators
🤝 Alumni Community
🚀 Career Support
Course Highlights
⏱ 4-Week Intensive Program
💻 Live Online Sessions
📅 Weekend Classes
📖 Practical Curriculum
🎓 Certificate of Completion
💼 Career-Focused Training
Who Should Register?
- Students preparing for the workplace
- NYSC members
- Fresh graduates
- Job seekers
- Administrative professionals
- Front-desk and customer-service employees
- Individuals transitioning into HR
- Individuals transitioning into customer-facing roles
- Professionals seeking practical workplace knowledge
- Business owners who want to improve their people or customer-management skills
No previous HR or CRM experience is required.
Participant Success Story
“The training gave me the practical HR foundation I needed.”
Before joining the RecruitTech HRM Program, one of our participants was looking to transition into Human Resources but lacked practical workplace exposure. Through the program, she learned recruitment, CV screening, interview coordination, HR operations, and workplace professionalism.
Following the training and career support, she successfully secured an HR role. Results may differ between participants, and employment is not guaranteed. However, the program is structured to improve practical knowledge, confidence, and employability.
Hear from past participants
We prepare you for the workplace.
Practical Learning
Learn real workplace skills through case studies, live demonstrations, and hands-on exercises.
Industry-Led Facilitators
Learn from experienced HR and Customer Service professionals actively working in the industry.
Career Support
Receive CV guidance, interview tips, LinkedIn optimization, and career advice to improve your employability.
RecruitTech Certification
Earn a RecruitTech Certificate of Completion after successfully completing the program.
Talent Pipeline Access
Outstanding participants may be considered for internships/placement slots through RecruitTech.
Alumni Community
Join our growing community of professionals for networking, career webinars, and continuous learning.
Professionals Trained
Alumni Recruitments
Years experience in L & D
Certified and Industry Expert Facilitators
Ready to Build Skills That Employers Value?
You do not have to wait until you feel completely prepared before starting your career.
Begin with a practical foundation, learn from experienced facilitators, and position yourself more confidently for workplace opportunities.
🔥 Early Bird Registration
Single Program
₦25,000 ₦40,000
✅ Choose either:
- CRM & Customer Service Specialist
- Human Resource Management (HRM) Professional
Career Combo (Best Value)
₦40,000 ₦80,000
✅ Get access to both programs
- CRM & Customer Service Specialist
- Human Resource Management (HRM) Professional
⏰ Early Bird Offer Ends Soon
Secure your slot now before the standard registration fee is restored.
REGISTER NOW
Register for the RecruitTech Accelerator Program
Frequently Asked Questions
Yes. It is specifically structured for beginners, graduates, career starters, and career transitioners.
Yes. All classes are delivered live online.
Recordings may be shared with registered participants according to the cohort policy. Participants are still encouraged to attend the live classes.
Yes. Participants who complete the program requirements and assessment receive a RecruitTech Certificate of Completion.
The program improves practical knowledge and employability, while outstanding participants may be considered for relevant opportunities through the RecruitTech talent pipeline.
Participants receive practical exposure to relevant CRM or HR software and workflows. The program is not an advanced software certification course.
Yes. You can register for both programs at the discounted bundle fee of ₦40,000.
Each program runs for four weeks, with one two-hour live class every week.
Participants complete an assessment, receive feedback, join the alumni community, attend career-positioning sessions, and may be added to the RecruitTech talent pipeline.
Your Next Career Opportunity May Require SkillYou Have Not Built Yet.
Start now.
Learn practical skills.
Strengthen your professional profile.
Join a career-focused community.
Position yourself for better opportunities.